SHIPPING & RETURNS
Once you have placed your order, you will receive an order confirmation email. In case you do not receive the confirmation email, please check your spam inbox or send us an email to email@example.com.
All of our orders are processed and shipped on weekdays from Monday to Friday. We also process orders on the same day of purchase if the order is made before 7 pm (GMT +1; Greenwich Mean Time +1). Otherwise, it will be processed the next business day.
Currently, all our orders are dispatched from our warehouse located in Barcelona-Spain.
ESTIMATED DELIVERY TIME:
Your shippment will be delivered between 2-3 business days for Spain Peninsula, Balearic Islands and Portugal Peninsula.
For the rest european places you will be informed of estimated delivery time in the check out process(*).
(*) Please remember that due to customs processes in some countries, the estimated delivery time may be delayed. Likewise, the delivery times mentioned are merely for information purposes and have no legal or contractual liability.
ORDERS PLACED FROM THE EU:
We currently ship orders from Spain, so no additional duties or taxes will be applied for orders placed for the EU.
ORDERS PLACED FROM OUTSIDE THE EU:
We ship orders from Spain, so there may be additional customs costs once the orders reach their destination country. We are not responsible for paying any additional customs charges, so keep in mind that any additional charges will be borne by the customer.
We do not accept returns of briefs, culotte, high briefs or bodysuits.
Returns can be notified within 14 days of delivery of your order.
The products that are returned must be in their original condition, with labels, with no stains or odours, and not having been used or washed.
Garments must be sent back in the same packaging in which they arrived. Also, please make sure to treat the garments and fold them carefully so that we receive them in the best possible condition.
If you want to return an item or you have any questions, please write us an email to firstname.lastname@example.org.